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Service & Support

We are there for you

Hotline

Whether you are having mechanical problems, software malfunctions or operator questions, our hotline is there for you with our competent and experienced staff ready to handle all your concerns.

+43 7613 8300-150

Availability:
Mon - Fri: 7am - 5pm

Pro-Serv

PROMOT’s Pro-Serv(ice) offers maximal availability and response time.

 
Pro-Serv Advanced
Pro-Serv Professional
Availability:  Mon - Fri: 6am - 10pm
Sat: 6am -2pm
Mon - Sun: 24hrs
Response time: 24hrs 24hrs

Spare parts

For smooth production like on the first day, rely on original PROMOT spare parts. We are glad to support you, from ordering to the installation of your spare parts, with competent and experienced technicians. Benefits of using original PROMOT parts:

  • competent order processing
  • best access
  • fast delivery

Contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Service contracts

With service contracts we guarantee you optimal support for PROMOT services. In addition to better planning of the services to be carried out, a service contract makes a major contribution to the best OEE. Thanks to the modular structure of our service contracts, we can put together the perfect package with an optimal price/performance factor just for you.

Conversions and Retrofitting

True to the motto „There is nothing that cannot be improved”, we welcome the opportunity to support you with any kind of conversion. So, stay up to date! Let us optimize your plants for you and help boost your productivity and flexibility.

Typical conversion work: 
Setting up new parts, integrating new machines, and process optimization of any kind.

Contact

PROMOT Automation GmbH
Erich-Weickl-Strasse 1
4661 Roitham am Traunfall
AUSTRIA

Tel.: +43 7613 8300-0
Fax: +43 7613 8300-100

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
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Office hours

Monday-thursday:
07:00 - 12:00
13:00 - 17:00
Friday: 07:00 - 12:00

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